In 2008, THG completed 200 telephone interviews with business owners and managers of production facilities in Oregon. The interviews were conducted for researchers at Oregon State University (OSU), and explored the operational practices used at said facilities and how those practices affected plant performance. Interviewers engaged in a lengthy process of recruiting and scheduling respondents to participate in the 25-minute survey, calling from a list of businesses provided by OSU.
2009 – 2010
From 2009 to 2010, THG performed all data collection activities for five quantitative research studies regarding the attitudes of Santa Clara Valley residents around local flood control and water conservation issues. For these studies, THG managed a multi-lingual interviewing team, offering the survey in English, Spanish, Vietnamese and Mandarin. Over 2,500 responses were collected, 5% of them in Spanish.
THG designed, pretested, administered and compiled response data from a web-based survey for the Securities and Exchange Commission (SEC). This project was part of a larger study conducted in 2008 of the costs and benefits of rules implementing Section 404 of the Sarbanes-Oxley act.
Among THG’s responsibilities was designing the questionnaire. As part of this project, a total of 19 cognitive interviews were conducted in six rounds by THG’s Jeff Henne. The majority of these interviews were conducted in-person, but some were conducted via telephone. All of these interviews were conducted within a six-week period. Interview subjects were C-level management from Fortune-500 companies.
This project included the collection and analysis of extensive “real world” data from a broad array of companies currently complying with Section 404 and was conducted over a four-month period. The study had two phases. In the first phase, C-level management from a sample of 8,215 domestic and foreign companies was contacted via email and posted letters. A response rate of 35% was achieved, as representatives from 2,907 companies completed the survey.
To supplement this effort, THG was given a random sampling of 770 companies to conduct follow-up outreach with via telephone. Among these 770 companies, THG achieved a response rate of 49%.
In the second phase of the project, THG reached out to C-level management from a sample of 1,202 foreign companies via email and telephone contact and obtained completed surveys from representatives of 166 companies, increasing the total number of responses from foreign companies by 43%.
THG recently contracted with UC Berkeley to conduct a quantitative research study on behalf of the National Science Foundation during the spring and summer of 2011. For this project, THG will be seeking responses from senior management at companies of varying size across the United States through a mixed-mode data collection effort. Responses will be collected primarily via web, with a non-response prompting via mail, email and telephone.
THG’s responsibilities include verifying sample contact information, programming the questionnaire, devising and implementing a contact plan, assisting in the design and implementation of a web presence for the study in order to easily provide information about the study to respondents, and ultimately compiling the data and providing a public-use dataset.
In the spring of 2010, THG was contracted to conduct telephone surveys with parents of children aged 17 years old or younger in the state of California for Berkeley Policy Associates (BPA) on behalf of the Lucille Packard Foundation for Children’s Health. THG programmed the questionnaire, developed by BPA in collaboration with the Packard Foundation, for use with its CATI software and administered the survey in English, Spanish, Vietnamese and Chinese dialects. THG used a blend of Random Digit Dial (RDD), Ethnic Density, Household Member Age and Wireless Only sample to reach out to targeted ethnic groups and qualifying households, and completed over 1,600 30-minute surveys.
In 2006, THG conducted a survey for the City of San Francisco to evaluate the accessibility of government and public contracts to small businesses, specifically those certified as MBEs and WBEs. The study aimed to address any issues small businesses may encounter when bidding for public contracts. The sample size for the study was 475.
In addition to interviewing past bidders of the City of San Francisco to identify specific issues they faced in the process, THG also interviewed non-bidders to establish the general business climate in the Bay Area. The bidders’ survey averaged fourteen minutes and the non-bidders’ survey averaged nine minutes. The study was replicated with the Santa Clara Valley Transportation Authority in 2007. A modification to the study design was made to recruit and follow-up on bidders who believed they had encountered problems during the bidding process due to unfair treatment based on race, ethnicity or gender.
THG recently completed the first phase of data collection for a study for researchers at the University of California-San Francisco (UCSF). THG interviewers contacted California state residents via telephone and administered a 60-minute questionnaire on adolescent health issues to parents of children aged 13 to 17.
For this study, THG was involved in editing the questionnaire and responsible for questionnaire programming and testing, as well as conducting a live pre-test of the questionnaire with 10 randomly sampled California residents. A listed sample of eligible families receiving healthcare services from Kaiser-Permanente or San Francisco General Hospital was provided by UCSF.
THG completed close to 500 interviews as well as an additional 100 test-retest reliability completes. UCSF researchers are currently in the process of analyzing the data and preparing a modified version of the questionnaire for the second phase of data collection beginning in early 2011.
In 2007-2008 and 2009-2010, THG was engaged by Westat, a major Contract Research Organization located in Washington D.C., for data collection activities for the California Health Interview Survey (CHIS). Spearheaded by UCLA in collaboration with the California Department of Health Services and the Public Health Institute, the CHIS 2009 effort gathered responses on public health and healthcare issues from over 50,000 California residents.
THG hired, trained and managed over 50 interviewers who ultimately provided over 20,000 interviewing hours to this important study. To accommodate California’s large and diverse population, the interviewing staff was comprised of English, Spanish, Chinese (Mandarin and Cantonese dialects), Korean and Vietnamese-speaking interviewers.